Acme Packet Installation & Services

  • Third Party Support

Acme Packet Session Border Controllers (SBCs) provide critical control functions to deliver high quality interactive communications – voice, video and multimedia sessions – across IP network borders. Because the SBC ties into so many other devices its vital to have a deep and wide knowledge of the process.

While SIP and associated architectures are an accepted standard in the telephony world few organizations have dedicated personnel with the skills and experience necessary to install and configure a SIP solution.

Getting the Installation Right First Time

The Acme Packet Session Border Controller (SBC) is widely acknowledged as the best in class and provides a flexible and configurable solution for SIP telephony. To make optimal use of its capabilities requires installation and configuration by an experienced engineer. Without this attention to detail teething problems can seriously affect the perfomance of the entire SIP solution, ranging from persistent misrouting of calls right through to not having any telephone service at all. We have often been called in to resolve problems that have been running for several months with serious knock on effects to day to day trading.

Why PSS For Your Acme Packet Installation?

PSS’s specific knowledge is deeply ingrained,  SIP and VOIP technology is not new to us, we have been handling them both since 2002. We have even built our own technology with FlexxGate a VOIP and SIP enabled gateway

We are an Oracle Gold Partner, specializing in Acme Packet Services with deep proficiency and highly trained staff. PSS is one of the very few organizations with a global network of onsite field engineers to undertake installations of Session Border Controllers (SBC) and Application Bridges.

With very deep Acme Packet installation and configuration experiences we have learnt over time is that no two installations are configured the same. We have also learned how long it takes and what it costs allowing us to provide you with highly accurate quotes and timelines to undertake each project

A Set of Best Practices for Installation & Support:

  • A pre-site survey
  • Allocation of a technical manager for the installation
  • A Project Manager to manage timelines and communication
  • Tier 3 support to deal with any issues that arise

What Client’s Say

PSS has been a great IVR solution provider and partner on this project. Thank you for your help in getting the IVR Solaris upgrade completed on time and per the schedule.
Top Ten Software Provider
I am VERY happy thus far with the individuals and PSS. We were able to do our part in getting all the equipment/workspace and items prepared. PSS were able to immediately have excellent conversations with my staff and were very well prepared!
Project Manager, Large Banking Corporation
“I wish all our vendors had the level of support that PSS provides”
IT Manager, Casino in the Northeast
In 7 years of working with PSS, as an IVR solution provider, the only complaint our whole team could come up with was so minor that we have no hesitation with upgrading our platform – including IVR, speech and applications with PSS so that we can continue to be a key partner
A large bank in the midwest
Thank You for your assistance over the last few weeks. We had some potentially nasty problems building up and flying Bryant out to assist us, as well as good quality phone support, helped us get through it. We are now running in a good state. The migration of FTC IVR off MSC6 was another piece of work where PSS assistance was appreciated at short notice.
A major international telecommunications company

Client’s Stay

Customer Retention

No one has ever gone back to their original provider

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Contact Us for more information

If you’d like to chat about any Acme Packet Installation challenges you face or more about your Session Border Controller contact us on: