Getting the Installation Right First Time
The Acme Packet Session Border Controller (SBC) is widely acknowledged as the best in class and provides a flexible and configurable solution for SIP telephony. To make optimal use of its capabilities requires installation and configuration by an experienced engineer. Without this attention to detail teething problems can seriously affect the perfomance of the entire SIP solution, ranging from persistent misrouting of calls right through to not having any telephone service at all. We have often been called in to resolve problems that have been running for several months with serious knock on effects to day to day trading.
Why PSS For Your Acme Packet Installation?
PSS’s specific knowledge is deeply ingrained, SIP and VOIP technology is not new to us, we have been handling them both since 2002. We have even built our own technology with FlexxGate a VOIP and SIP enabled gateway
We are an Oracle Gold Partner, specializing in Acme Packet Services with deep proficiency and highly trained staff. PSS is one of the very few organizations with a global network of onsite field engineers to undertake installations of Session Border Controllers (SBC) and Application Bridges.
With very deep Acme Packet installation and configuration experiences we have learnt over time is that no two installations are configured the same. We have also learned how long it takes and what it costs allowing us to provide you with highly accurate quotes and timelines to undertake each project
A Set of Best Practices for Installation & Support:
- A pre-site survey
- Allocation of a technical manager for the installation
- A Project Manager to manage timelines and communication
- Tier 3 support to deal with any issues that arise