December 21, 2014

Case Studies

A major UK banking group add support of their Aspect Dialer estate to the existing IVR support during the transition to a new Cisco platform. Download  
A major US bank contracted the support of their legacy Nortel MPS IVR systems during the period in which the bank migrates and transitions to a new Genesys platform. Download  
A telecom provider with multiple brands was looking for uniform service across their locations for service repair and guidance following a departure of the incumbent service provider.  Download  
A cable, TV and Internet service provider, was looking to replace its legacy MPS with the least costly option and to find solutions to its H.323 to SIP and  PCI compliance challenges.  Download
A bank holding company with multiple brands operating  with a number of  decentralized call centers, was looking to provide a uniform customer experience.  Download 
A large state agency needed to improve their member’s user experience. Their older technology was not easily updatable and they had a limited budget to meet their objectives.  Download
 A  large wireless carrier with a combined staff of 3000 agents in both 6 locations and 3 outsourced sites, needed to replace their aged IVR equipment before it became end of life.  Download  
A growing Telco had enhanced network services that had to be customized each and every time, even when the functionality was nearly the same.   Download  
A telecom provider with second generation IVR systems in central offices providing a customer messaging service was looking to extend the life of the product.  Download