A large UK agency replacing its old contact centre infrastructure with new technology from a different provider.
A telecom provider with second generation IVR systems in central offices providing a customer messaging service was looking to extend the life of the product.
A growing Telco had enhanced network services that had to be customized each and every time, even when the functionality was nearly the same.
A large wireless carrier with a combined staff of 3000 agents in both 6 locations and 3 outsourced sites, needed to replace their aged IVR equipment before it became end of life.
A large state agency needed to improve their member’s user experience. Their technology was not easily updatable and they had a limited budget
A major US bank contracted the support of their legacy Nortel MPS IVR systems during the period in which the bank migrates and transitions to a new Genesys platform
New credit card company resolves legacy support issues.
Government Department with issues around a legacy MPS system upgrade forced to look to PSS for completion of the upgrade & ongoing support of the platform.
A bank holding company with multiple brands with a number of decentralized call centers, was looking to provide a uniform customer experience.
A cable, TV & Internet service provider, looked to replace its legacy MPS with the least costly option and to find solutions for H.323 to SIP & PCI compliance challenges.