Inc. magazine is a monthly publication founded in 1979 that focuses on growing companies. The Inc.5000 is the annual list of the top fastest growing privately helpd companies, ranked according to percentage revenue growth over a four year period.
For The 6th Time PSS Features In The Inc 5000 List Of Fastest Growing Companies In The US For 2014.
Social media channels have changed the face of customer service and while IVR may be a mature platform, it is most certainly not going away. A study from Global Industry Analysts, Inc. projects that the speech technology market, which includes IVR, is expected to reach $20.9 billion by 2015.
With 77% of contact centers expected to maintain or grow in size in the next 12-24 months, PSS is well suited to help shape their journey.
CEO Todd Funk said “I’m really happy to see our focus on delivering exceptional customer service has resulted in the continued improvement in our performance. We expect that our capability to help customers extend the life of their existing contact center investments is going to see us grow even further over the next couple of years. I am hugely gratified by our customer feedback that tells us that we are on track to meet our corporate goal of being the best independent adviser and supplier of technology services.This recognition demonstrates that our continued focus on being a trusted advisor to our customers translates directly to the bottom line” Funk concluded.
We have a very successful third party support business and is also busy providing transition services to companies that are migrating to new solutions, either by managing the existing technology or providing resource to deploy the new.
Tony Porter Chief Marketing Officer explained, “Many customers see us as the logical choice to help them with their contact center roadmap having relied on our advice and support in keeping mission critical systems operational. We also help customers with their innovation strategies and have recently launched Trader Voice – call recording compliance solutions for the financial sector and Eemaan, a suite that provides simplification of Genesys administration by tracking changes, synchronising environments and rollback and recover configuration. Most recently we introduced Coral, a thin Client Agent Desktop with fully featured zero-client agent desktop using a pure web-browser interface” added Porter.
To Find out More on How PSS can Help Your Contact Center
Get in touch with us on:
US Call: 877 289 7770
UK Call: 0800 012 4054