September 22, 2014

PSS Announces a New Head of Professional Services

Dan EccherPSS is a highly specialized systems integrator and IVR solution expert, designing & delivering fully integrated customer service solutions. The solutions help transform contact centers into true multi-channel contact centers capable of meeting the growing demand for a superior customer experience.

PSS continues to have record growth in its Professional Services Business and they expect even more growth in 2013. To ensure their customers and key partners like Genesys and Acme Packet continue to receive excellent professional services from PSS, they have been searching for someone to lead the Professional Services Business to an even higher level of excellence.

The company needed  a seasoned  executive to lead the professional services team – someone with architectural and application expertise ranging from the Ingress SBC (session boarder controller) and traditional voice gateway, to the complete system stack including PBX, ACD, Routing Engine, IVR, Desktop and Reporting Analytics was required.

PSS would like to announce that Dan Eccher has joined PSS as the Executive  Vice President of Global Professional Services.

Dan led a large professional services team at Aspect communications.  Most recently, he led the systems engineering team at Spanlink Communications focused on the Cisco suite of Contact Center and Unified Communications Solutions.  Dan has been instrumental in the architectural design and delivery of Contact Centers with over 8000 seats on 3 continents, as well as large government projects that blended over 4500 inbound and outbound agents.

In addition Cloud-based offers have been a big part of the recent design and deployment models Dan has driven.  At one stage in Dan’s career, he personally wrote a Java-based integration between Genesys CTI and a third-party IVR, in addition to two Siebel CTI adapters using API-level programming.

Dan joins PSS at a critical strategic juncture, as PSS is experiencing tremendous growth and are working on development projects that have 10’s of thousands of hours of custom development.

Todd Funk, CEO PSS commented: “We are really pleased to have Dan joining the PSS Team.  It is a fantastic development for PSS as we continue to grow our Professional Services Business. Dan’s strength in leadership, management, as well as his technical background will make a huge impact on our ability to continue our record growth at PSS”.