Privacy Policy

Product Support Solutions Inc.
Product Support Solutions (commonly referred to as "PSS") has a firm commitment to privacy.

The following describes the information gathering and disclosure practices of PSS.
PSS will tell you before we collect any personal information (e.g. information about you which is, or can be, tied to you as an individual; such as but not limited to name, email address, address, credit card number, title, occupation, information required as part of a transaction for a product or service you have requested) and inform you of the purpose for the collection.

Some of the reasons we collect personal information include:

  • registration to receive information or participate in survey, webinar, seminar or online promotion;
  • placement of order or transaction;
  • participation in a forum or discussion group;
  • deliver the products and services you want;
  • administer our businesses;
  • develop and communicate special offers;
  • provide customer service; and
  • respond to legal process (such as subpoenas and warrants).

We are committed to protecting your personal information and take appropriate security measures to protect against unauthorized access, use or disclosure. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. However, we cannot ensure the security of the information that you transmit.

Access to personal information is restricted to PSS employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet their obligations.

What information we collect and how we collect it
The information we collect may include:

  • contact information, account numbers, passwords, and other information you provide when you do business with us online;
  • technical information when you visit our websites(such as your Internet Protocol address, your computer's operating system and browser type, the address of a referring website, if any, and the path you take through our web pages); and
  • store information (such as physical dimensions, connectivity options, and inventory information) in order to more accurately provide recommended product and cost configurations.

When you visit our websites, we may place a "cookie," a small computer file, on your computer to help us recognize and serve you better when you return. You may delete this cookie from your computer. You may also set your Internet browser to reject cookies, however, doing so may limit the functionality of our websites.

How we use personal information
PSS processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Additionally,

  • We do not sell or rent personal information to others.
  • We do not use cookies to track movements on websites other than our own.
  • We do not disclose personal information to non-Affiliates except in the following situations:
  • when you request or give us permission to do so;
  • when appropriate to prevent harm or injury (such as for product recalls, preventing fraud, or handling claims or other liabilities), or to comply with valid legal process and applicable laws.

We may share information with Affiliates for these same reasons and also to let you know about special offers, new products and services, and other great values, unless such sharing is prohibited by law. We may share with Affiliates and non-Affiliates statistical information that does not identify you individually.

Accessing and updating personal information
We make good faith efforts to provide you with access to your personal information and either correct this data if it is inaccurate or delete data if it is not otherwise required to be retained by law or for legitimate business purposes.

International data
International customers and members: If you provided information to us from a country other than the United States, your information may be transmitted to, and processed by us or our service providers in the United States or other countries other than your own. If you provided information from a country that grants specific additional privacy rights, contact us at the addresses listed below to exercise your rights.

Modifications
We reserve the right to change our privacy policies at any time, except as may be prohibited by law. We will post revisions online at our website. Use of our websites or services or the purchase of products after posted changes means that you consent to the privacy policies as changed.

We take reasonable steps to protect your personal information
We maintain reasonable physical, technical, and procedural measures to limit access to personal information to authorized individuals with appropriate purposes.

Please be advised that the practices described in this Privacy Policy only apply to information gathered through the website and do not necessarily reflect our practices with respect to information gathered offline.

Links to other sites
Our website contains links to other sites. Please be aware that PSS is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website. This Privacy Policy applies solely to information collected by this website.

Contact us
If you have questions about our privacy policies, contact us at:

Product Support Solutions, Inc.,
Attention: Privacy Office
7172 Regional Street #431
Dublin, CA 94568
info@psshelp.com

Disclaimer. By using our website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not use the site. We may revise this Privacy Policy at any time and such revisions may result in additional uses or disclosures. We will post the effective policy. Your continued use of the site following the posting of changes will mean that you accept those changes.


 
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