PSS Press Release

PSS announces record sales bookings and revenues for the first half of 2013, with bookings up 8% and revenues up 6%, both of which are new records compared to the first 6 months of any previous year. One factor driving company growth is the consistent focus on customers undergoing technology transitions in the contact center.

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Customer Projects

Glenn Hackemer, EVP Sales explains “We are helping several global companies create a single network across their entire enterprise for customer contact. Cloud based service providers continue to use our transition services to on-board their clients because attempting to utilize internal staff that are already over burdened is not prudent, and they do not need a long-term resource. PSS brings sophisticated knowledge of multi-channel CTI and IVR, with a high degree of staffing flexibility, which companies find very appealing and effective”.

Growing “On-Shore” Staff
As a result of this growth, PSS opened an onshore Solution Development Center in Loveland, Colarado earlier this year. Dan Eccher EVP Professional Services explains, ” In response to market demand for cost effective development solutions, PSS is leveraging its team of highly experienced developers to train and mentor more junior staff in a mixed skilled environment. With early recruits now undertaking actual projects, the company has just hired a second group of junior staff”.

The Company continures to invest in new staff

  • Alex Monaghan is EMEA Director of Sales Engineering, joining PSS from Sabio
  • Chris Riggle joins PSS as a Sales Engineer for North America. Riggle was previously at Genesys
  • Nasir Jaffer and David Coughlan  joined  to manage the growing Aspect support business for IVR and dialer support
  • Jeff McCarty joins PSS as a Senior Field Engineer from Avaya
New Products Announcements
PSS has  launched FlexxView nTelligence providing a unique ability to monitor contact center operations and to actually see what the customer experience is really like. The solution provides a single unified view to monitor disparate systems, to help increase efficiency, reduce cost and improve the customer experience. nTelligence suite has also been developed for IPTV and video on demand companies addressing needs for monitoring large content libraries and automating many manual processes.
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