PSS announces record sales bookings and revenues for the first half of 2013, with bookings up 8% and revenues up 6%, both of which are new records compared to the first 6 months of any previous year. One factor driving company growth is the consistent focus on customers undergoing technology transitions in the contact center.
Glenn Hackemer, EVP Sales explains “We are helping several global companies create a single network across their entire enterprise for customer contact. Cloud based service providers continue to use our transition services to on-board their clients because attempting to utilize internal staff that are already over burdened is not prudent, and they do not need a long-term resource. PSS brings sophisticated knowledge of multi-channel CTI and IVR, with a high degree of staffing flexibility, which companies find very appealing and effective”.
The Company continures to invest in new staff
- Alex Monaghan is EMEA Director of Sales Engineering, joining PSS from Sabio
- Chris Riggle joins PSS as a Sales Engineer for North America. Riggle was previously at Genesys
- Nasir Jaffer and David Coughlan joined to manage the growing Aspect support business for IVR and dialer support
- Jeff McCarty joins PSS as a Senior Field Engineer from Avaya
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