How To Get The Most From Your Genesys Investment?
Genesys products are trusted by over 4,500 companies in 80 countries. But are all customers getting the most from their investments?That’s the issue tackled by a fact-sheet published by the global contact center specialist PSS Help, which highlights four common pain-points and suggests clear opportunities for dramatic improvement.
We are well qualified to raise the issues. As well as being a Genesys expert, the company is trusted by enterprises, carriers and service providers across the US, Europe, Asia and Australia. These amount to thousands of contact centers and millions of end-users. Through its consultancy, integration and support contracts, PSS has a ‘down at the coal face’ awareness of what’s working well with Genesys and what could be better.
In out fact-sheet, five areas are pinpointed where substantial gains are possible: Simplifying Genesys administration; equipping agents with advanced and cost-effective desktops; developing a Genesys7, 8 or Cloud upgrade path: being able to access to Genesys expertise; finding third party support because it’s still of value to your business then it’s worth keeping.
You can access the Genesys fact-sheet here
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