IVR support that sustains extends and enhances the life of IVR platforms and applications. Many manufacturers focus on the sale, implementation and deployment of new licences. Many are making platforms end of life, removing support or asking for significant investment in new refreshed hardware or software releases.
PSS is unique in being able to expertly provide IVR support:
- IVR Platforms – Regardless of the manufacturer
- IVR Applications – Irrespective of who wrote them
We can help sustain extend and enhance the life of legacy platforms. Let us show you that “End of Life” does not equal “End of Operational Value” . You don’t have to rip out the entire systems because they are outdated or seem too complex or too big to remedy.
IVR Support – Uptime - With the aim of the contact center being to resolve the customer issue in one call quickly… any downtime means customers are unable to talk to an agent which drives them to see red!
Contact center solutions with voice recognition are complex as they are made up of multiple applications and connections which all rely on each other to work.
We provide the freedom from frustration of being locked in to multi-vendor long term support contracts that can be expensive and often deliver limited and poor service.
ProPSS Support Like No Else - Get the Absolute Best For Your System – Pro PSS IVR Support
Expert IVR support for old or new platforms and applications
PSS provide IVR support that sustains, extends and enhances the life of legacy platforms.
We also make sure that new solutions hum along providing the peak performance they were designed to do after they have been deployed.
ProPSS will optimise your system as it constantly monitors and records the performance of over time, building an accurate profile of the operating parameters.
Heartbeat monitoring across racks, applications, servers and gateways will detect any changes in the patterns of performance and quickly alerts you to any potential effect. It identifies not only the component the issue is with, but what the actual problem with it is. This provides the ability to implement any of the possible resolutions before it impacts on customer service.
The ProPSS 5 Stage Process
- Statistics Gathering - Collating information from the system monitoring tools and populating it in to reports
- Report Analytics – Strategically investigating the data to provide a summary of system status for management review
- Option Advice – Present potential amendments optimise the system performance and changes to match changing business needs
- ROI Modelling – Present a cost benefit analysis to determine level and speed of payback
- Recommendation/Consultancy –Designing, testing, implementing and supporting the required solutions
View our ProPSS Managed IVR support services here
If you would like to learn more about how we might be are able to help with your IVR support, contact us and we can set up an informal chat to discuss your areas of interest.
If there’s a fit, we’ll set up a conference call or meeting to do a more in-depth “discovery session” to really understand what you need and how we can help.
Call or email us to set up an initial phone discussion.
There are 3 ways in which you can contact us
- Call us in the US on 1.877.289.7770 or in the UK and Europe +44080 0012 4054
- Email us at email@example.com
- Complete the form below. Please say a few words about what about IVR support you are interested in discussing.