New, Complimentary Industry Briefing on Transitioning to New Platforms and Technologies

“Transitioning Strategies for the Contact Center: From IVR Legacy Support to Standards-Based Technology”

This briefing describes the tools, technologies and service solutions that can be used to successfully migrate legacy systems to new platforms and/or upgrade and enhance legacy contact center technology.

In this briefing you will learn;

  • How purpose-built, yet completely vendor agnostic software tools sets can help contact centers quickly and easily move to open standards
  • Proven risk mitigation strategies that also yield extremely accurate time and cost estimates – no more last minute change orders or pushing back “go live dates”
  • How a “mix and match” strategy using conversion, code analysis, gateway and server tools can dramatically improve ROI in the course of migrating to new platform(s)

Download your FREE copy of the Transitioning Strategies Briefing below

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