September 3, 2014

IVR Application Development Time Slashed By An Average Forty Percent

With Product Support Solutions New Professional Services Practice Application Centre™ Provides Rapid IVR Application Development Process for Converting Proprietary IVR Applications to Open, Standards-Based IVR Applications

PSS  have enhanced the internal ivr application development conversion tools, automating their internal processes and methodologies to create Application Centre™. The enhancement was bred from the company’s previous successes converting numerous proprietary IVR applications as well as from PSS’ expertise in contact center voice applications within proprietary IVR application developemnt environments such as Nortel’s Peri-Producer and Intervoice’s InVision.

PSS has focused on making it easier for businesses to transition from old to new contact center technologies, products like FlexxBridge™ and FlexxGate™ resulted from the need for customers to make legacy technologies work efficiently with next-gen technologies. The number one reason enterprises put off the move to open, standards-based IVR is the cost of the application conversion.

Application Centre™ can reduce that cost by as much as 50%, significantly improving the ROI. The professional services team has been using the components of Application Centre™ for years, helping companies such as US Airways, Telstra and Sempra Energy transition to next gen IVR solutions.”

Application Centre™ includes proven best practices, automated conversion routines, and automated test case creation, allowing PSS to rapidly convert legacy IVR applications to VoiceXML. Application Centre™ also helps developers prototype and deploy new next gen IVR applications quicker, thus reducing the risk and cost of building solutions from scratch. Application Centre™ is dependent upon PSS’ Application Platform™ which provides reusable libraries that facilitate typical IVR functions such as call transfers, call detail record collections, debug logging, and so on.

In addition, Application Centre™ has the ability to leave “no stone unturned” in converting the existing IVR application. Often when transitioning from a legacy IVR application to a next-gen IVR application development there are hidden menus, containers, etc, that aren’t documented or known by the existing customer’s IVR team. Application Centre™ uncovers all portions of the existing application, greatly reducing delays and unbudgeted change requests.

A Fortune 500 financial services enterprise reported that this cost to convert their legacy IVR applications to next-gen VoiceXML was half of what they had budgeted based on estimates from other professional services organizations.

Comments

  1. I don’t even understand how I ended up right here, but I believed this put up used to be good. I do not know who you are but certainly you’re going to a well-known blogger if you happen to are not already ;) Cheers!

  2. I always appreciate a great article or piece of writing. Thanks for the contribution.
    bestdigitalcamerasreview.net

  3. Super-Duper blog! I am loving it!! Will come back again. I am taking your feeds also.

  4. I heard a couple of guys talking about this in the New York subway so I looked it up online and found your page. Thanks. I thought I was right and you confirmed my thoughts. Thanks for the work you’ve put into this. I’d love to save this and share with my friends.
    http://www.businesstraveltours.com is my website.

  5. Aw, this was a very nice post. In concept I want to put in writing like this additionally – taking time and actual effort to make a very good article… but what can I say… I procrastinate alot and certainly not seem to get one thing done.

  6. Thanks, I’ve recently been hunting for information about this subject for ages and yours is the best I’ve discovered so far.

  7. I just added your web page to my bookmarks. I enjoy reading your posts. Thank you!

  8. Thanks for the informative article, it was a good read and I hope its ok that I share this with some facebook friends. Thanks.

  9. Very interesting info!Perfect just what I was searching for!

  10. Great information can be found on this blog.

Trackbacks

  1. [...] albeit complicated. The benefit employing a live mobile phone answering service vs . . voicemail, ivr application development (Interactive Voice Response), region that businesses regard and weigh thoroughly every day. A lot [...]

  2. [...] ivr application development hosting is at all times presented as a part of an integrative IVR solution; there are numerous ways to customize functions and apps. This kind of convenience talks to business owners made use of rather dodge crazy charges and inside one particular call device. Due to IVR hosting is made to compliment any involving pre-existing appliances, it’s frequently thought with as the most sensible and useful singing recognition services service by high diploma of people. [...]

  3. [...] ivr application development hosting is really a form of speech IVR product which allows establishments to gain interactive [...]