IVR application development is a real challenge. It’s not simple as it sounds. Rip and replace is not an option for many organisations it is expensive and hard to present a real ROI benefit. Many applications written in legacy and proprietary development languages necessitate the complete re-writing of the application.
In many cases the investment in the application has been a key factor in the inertia to change because it involves retraining the existing developers as well as a significant capital investment.
Cost, Risk and Time
It is not just the challenge of the additional costs for implementing this it is the risk and potential disruption to the business that can frighten business from making the transition to next gen solutions
Providing the customer with the opportunity to choose when they migrate from old to new and how quickly that occurs. Providing customers with the choice of what to convert and when. IVR Application Development that reduces the time and cost of transition and minimising risk of simple RIP & Replace.
This allows you to enjoy:
- The power of open standards with intelligent IVR application development and management software
- Enhanced call control, platform management, speech integration and reporting services
- Comprehensive database integration and customization capabilities to explore complex customer segmentation strategies
- Ease of installation, configuration, and IVR service creation
It’s about a philosophy, Intelligent Transition reducing cost, risk and time
The PSS inTelligent™ Integration Process enables new and older technologies to integrate and work along side each other during transitions with significant benefits: