reviewing dataInformation is key to the performance of a contact centre. Info Manager is a business platform for creating reports, dashboard and scorecards with real-time, historical and call-detail data in a web based environment.

There Are Four Key Steps To Info Manager:

1)   Ask questions, get answers – Instead of complications with using difficult report software nVision Info Manager lets you build a report using plain English. You select the data you want then select how you want to have the results displayed to you.

2)   Fine-tune your report and start analysing- you can chose from various graph or chart formats. You can start to explore the data you have chosen. This allows you to go into deeper detail and get a full answer to your question.

3)   Add your report to dashboard – You can combine up to four reports into a single up to date dashboard!

4)   Deploy on-premise or in the cloud, or both – because of nVisions revolutionary architecture you can run it in either cloud-based data centers or with an on-premise server it can also be deployed in the cloud to manage multiple Data Marts.

 How Can Info Manager Help You?

  • Increase revenues – through customer satisfaction as it enables you to track and manage all that is going on with your calls, products and service levels.
  • Accelerate time-to-resolution – helps identifying what stopping you from delivering exceptional customer service.
  • Reduce costs – by automating time consuming tasks.
  • Maximize agent performance- enables you to monitor agent metrics and establish goals.
  • Optimize workforce scheduling – by increasing your knowledge in call volume trends and timing you will be able to allocate resources accurately.
  • Measure progress towards your goals – through increased performance assessment objectives can be tactically put in place.

To Find Out More 

To read the overview on Info Manager click here or to contact us:

Call US: 877 289 7770

Call UK: 0800 012 4054


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