Information is key to the performance of a contact centre. Info Manager is a business platform for creating reports, dashboard and scorecards with real-time, historical and call-detail data in a web based environment.
There Are Four Key Steps To Info Manager:
1) Ask questions, get answers – Instead of complications with using difficult report software nVision Info Manager lets you build a report using plain English. You select the data you want then select how you want to have the results displayed to you.
2) Fine-tune your report and start analysing- you can chose from various graph or chart formats. You can start to explore the data you have chosen. This allows you to go into deeper detail and get a full answer to your question.
3) Add your report to dashboard – You can combine up to four reports into a single up to date dashboard!
4) Deploy on-premise or in the cloud, or both – because of nVisions revolutionary architecture you can run it in either cloud-based data centers or with an on-premise server it can also be deployed in the cloud to manage multiple Data Marts.
How Can Info Manager Help You?
- Increase revenues – through customer satisfaction as it enables you to track and manage all that is going on with your calls, products and service levels.
- Accelerate time-to-resolution – helps identifying what stopping you from delivering exceptional customer service.
- Reduce costs – by automating time consuming tasks.
- Maximize agent performance- enables you to monitor agent metrics and establish goals.
- Optimize workforce scheduling – by increasing your knowledge in call volume trends and timing you will be able to allocate resources accurately.
- Measure progress towards your goals – through increased performance assessment objectives can be tactically put in place.
To Find Out More
To read the overview on Info Manager click here or to contact us:
Call US: 877 289 7770
Call UK: 0800 012 4054
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