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	<description>Leadership in Customer Interaction Automation</description>
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		<title>Genesys Technical Contact Center Consultant Required UK</title>
		<link>http://www.psshelp.com/genesys-technical-contact-center-consultant-required-uk/</link>
		<comments>http://www.psshelp.com/genesys-technical-contact-center-consultant-required-uk/#comments</comments>
		<pubDate>Thu, 16 May 2013 10:58:10 +0000</pubDate>
		<dc:creator>tonyporter</dc:creator>
				<category><![CDATA[Career Opportunites]]></category>

		<guid isPermaLink="false">http://www.psshelp.com/?p=5813</guid>
		<description><![CDATA[The Genesys Consultant in the UK is responsible for completing their portion of the project within their allotted time as contracted with the client.  They also provide technical oversight for the rest of the project team, from an overall architectural perspective as the various applications interact with each other.  This position requires Genesys experience with<a href="http://www.psshelp.com/genesys-technical-contact-center-consultant-required-uk/" rel="nofollow"> (Read the full article)</a>]]></description>
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		<title>Call Center Senior Systems UK Analyst Required by PSS</title>
		<link>http://www.psshelp.com/call-center-senior-systems-analyst/</link>
		<comments>http://www.psshelp.com/call-center-senior-systems-analyst/#comments</comments>
		<pubDate>Fri, 10 May 2013 11:48:07 +0000</pubDate>
		<dc:creator>tonyporter</dc:creator>
				<category><![CDATA[Career Opportunites]]></category>

		<guid isPermaLink="false">http://www.psshelp.com/?p=5726</guid>
		<description><![CDATA[The UK Senior Systems Analyst will work directly and independently with specific customers to support their systems, troubleshooting issues and providing technical assistance and recommendations. The UK SSA is expected to cultivate the customer relationship to position PSS as a reliable and trusted resource and to provide training and documentation to the customer when called<a href="http://www.psshelp.com/call-center-senior-systems-analyst/" rel="nofollow"> (Read the full article)</a>]]></description>
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		<title>Genesys Support for Development Projects</title>
		<link>http://www.psshelp.com/genesys-support-for-development-projects/</link>
		<comments>http://www.psshelp.com/genesys-support-for-development-projects/#comments</comments>
		<pubDate>Wed, 08 May 2013 12:37:58 +0000</pubDate>
		<dc:creator>tonyporter</dc:creator>
				<category><![CDATA[Genesys]]></category>

		<guid isPermaLink="false">http://www.psshelp.com/?p=5695</guid>
		<description><![CDATA[Are you facing challenges with any aspect of Genesys support or development? If your initial implementation was by a large carrier or large global systems integrator you may want to optimize what you have or get the absolute most from your deployment? Maybe then it&#8217;s time to look for an independent, but contact center specific<a href="http://www.psshelp.com/genesys-support-for-development-projects/" rel="nofollow"> (Read the full article)</a>]]></description>
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		<title>G-Force 2013 Boca Raton</title>
		<link>http://www.psshelp.com/g-force-2013/</link>
		<comments>http://www.psshelp.com/g-force-2013/#comments</comments>
		<pubDate>Wed, 10 Apr 2013 06:02:15 +0000</pubDate>
		<dc:creator>tonyporter</dc:creator>
				<category><![CDATA[Genesys]]></category>

		<guid isPermaLink="false">http://www.psshelp.com/?p=5304</guid>
		<description><![CDATA[PSS is proud to be a sponsor and exhibitor at Genesys G-Force User Conference 2013 from May 14-16 in the Boca Raton Resort &#38; Club.  . Join us to learn more about customer contact solutions and best practices to help orchestrate a customer contact strategy. As a sponsor, we are pleased to offer you a<a href="http://www.psshelp.com/g-force-2013/" rel="nofollow"> (Read the full article)</a>]]></description>
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		<title>Support Audit Request Form</title>
		<link>http://www.psshelp.com/support-audit-request-form/</link>
		<comments>http://www.psshelp.com/support-audit-request-form/#comments</comments>
		<pubDate>Fri, 05 Apr 2013 12:09:14 +0000</pubDate>
		<dc:creator>tonyporter</dc:creator>
				<category><![CDATA[Hidden]]></category>

		<guid isPermaLink="false">http://www.psshelp.com/?p=5281</guid>
		<description><![CDATA[Register for Support Audit There is no cost to you, or obligation for you to place any business with us. But do hurry – for obvious reasons we can only provide this FREE service to a limited number of businesses each month. Please complete the form below or contact me, Tony Porter from US on 1<a href="http://www.psshelp.com/support-audit-request-form/" rel="nofollow"> (Read the full article)</a>]]></description>
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		<title>IVR Contract Center Monitoring Trial</title>
		<link>http://www.psshelp.com/30-day-contact-center-and-ivr-monitoring-trial/</link>
		<comments>http://www.psshelp.com/30-day-contact-center-and-ivr-monitoring-trial/#comments</comments>
		<pubDate>Thu, 28 Mar 2013 22:52:06 +0000</pubDate>
		<dc:creator>tonyporter</dc:creator>
				<category><![CDATA[Hidden]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.psshelp.com/?p=5093</guid>
		<description><![CDATA[  30-Day Contact Center and IVR Monitoring Trial Signing up is easy!  Here&#8217;s how it works&#8230; Enter your contact info in the form to the right. We call you by the next business day, answer questions, &#38; start the setup. Within a 1 to 5 days, we&#8217;re monitoring your contact center technologies.* You receive notification<a href="http://www.psshelp.com/30-day-contact-center-and-ivr-monitoring-trial/" rel="nofollow"> (Read the full article)</a>]]></description>
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		<title>Home Agents Offer Significant Benefits</title>
		<link>http://www.psshelp.com/home-agents/</link>
		<comments>http://www.psshelp.com/home-agents/#comments</comments>
		<pubDate>Tue, 26 Mar 2013 07:09:24 +0000</pubDate>
		<dc:creator>tonyporter</dc:creator>
				<category><![CDATA[Agent Desktop]]></category>

		<guid isPermaLink="false">http://www.psshelp.com/?p=4989</guid>
		<description><![CDATA[More and more companies are now realizing the benefits of a smarter, flexible working policy, enabling their call center agents to work in locations that suit them best. The  satisfaction of Home Agents has shown increases of 4 -10 points and overall operating expenses dropping by between 10-30% due to improved retention. So what&#8217;s driving<a href="http://www.psshelp.com/home-agents/" rel="nofollow"> (Read the full article)</a>]]></description>
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		<title>Speech is Still the Key to Customer Experience</title>
		<link>http://www.psshelp.com/customer-experience/</link>
		<comments>http://www.psshelp.com/customer-experience/#comments</comments>
		<pubDate>Tue, 26 Mar 2013 00:03:40 +0000</pubDate>
		<dc:creator>tonyporter</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.psshelp.com/?p=4965</guid>
		<description><![CDATA[The volume of text coming from social media, e-mail and online chat rooms has added yet another layer of complexity to customer service, voice is still the most important component part of understanding the customer experience in call centers. All of this data, if effectively measure and analyzed, can provide organizations with the utmost metric<a href="http://www.psshelp.com/customer-experience/" rel="nofollow"> (Read the full article)</a>]]></description>
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		<title>IVR Support</title>
		<link>http://www.psshelp.com/ivrsupport-and-maintenance/</link>
		<comments>http://www.psshelp.com/ivrsupport-and-maintenance/#comments</comments>
		<pubDate>Wed, 20 Mar 2013 00:30:06 +0000</pubDate>
		<dc:creator>tonyporter</dc:creator>
				<category><![CDATA[IVR]]></category>
		<category><![CDATA[Support and Maintainance]]></category>

		<guid isPermaLink="false">http://www.psshelp.com/?p=4781</guid>
		<description><![CDATA[Is your support price going up? Is your provider just not interested in your business anymore?  Don’t just renew your IVR support contract without reviewing the alternatives, it will be costing you money. Being told end of life does not mean end of value. There is an alternative &#8230;&#8230;..Design the support and maintenance you need<a href="http://www.psshelp.com/ivrsupport-and-maintenance/" rel="nofollow"> (Read the full article)</a>]]></description>
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		<title>10 Years Celebrated with a 379% Increase in Net Income</title>
		<link>http://www.psshelp.com/celebrate-10-years-in-business-with-a-379-increase-in-net-income/</link>
		<comments>http://www.psshelp.com/celebrate-10-years-in-business-with-a-379-increase-in-net-income/#comments</comments>
		<pubDate>Mon, 04 Mar 2013 23:05:40 +0000</pubDate>
		<dc:creator>tonyporter</dc:creator>
				<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.psshelp.com/?p=4581</guid>
		<description><![CDATA[PSS is announcing record revenue and net income results as well as major business expansion and growth plans for 2013 with new products and services. The company celebrated its tenth anniversary last October and has been featured numerous times as a leading contact center solutions provider in the Inc. 500 and Hot 100 list of the fastest growing US<a href="http://www.psshelp.com/celebrate-10-years-in-business-with-a-379-increase-in-net-income/" rel="nofollow"> (Read the full article)</a>]]></description>
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