October 7, 2015


Resources Guide – How to avoid the contact center skills crisis. Ensure the resources you need are available when and where you need them. Download
Who Is In Charge? The four key elements that are increasing customer’s control over your organization How to turn consumer power. Download
Third Party Support – Your essential guide to support options for end of life contact center technologies. Download
Call Center transition – 7 Essential Ways to Ensure Success Independent advice on how to minimize risk, reduce cost and save time. Download
Partner Services Guide; How to extend the reach and capabilities of your organization to win and retain new business. Download
Innovation Guide – Customer Power See how Customers are already better at doing business with you than you are with them. Download
Oracle Acme Packet Installation Services – That offer quick quotes, are cost effective with easy contracting and no conflict Download
Coral Active Intelligent Agent Desktop – The next generation in agent and supervisor desktop software.  The ultra-thin client runs in any browser supporting HTML 5, allowing customers to BYOD Download
App Centre  – Develop Your Contact Center Applications Quicker, Cheaper and With Less Risk! How to convert proprietary IVR applications to open standards-based VXML. Download 
SIP Services – Enable the delivery of trusted, first-class contact center IP telephony with SIPHow to save money and improve your customer service. Download 
FlexxGate Media Gateway – Get The Most From Your Old And New Phone Systems. With less cost and lower risk  Download