Every Contact Center is in a state of transition:
Performing a contact center transition whilst trying to maintain current platforms, managing minor upgrades, switching to new solutions including “the Cloud” or wondering how to be innovative by further optimizing current solutions can be overwhelming. Attempting all of these at once and struggling to keep the business working as normal will almost certainly create headaches. To complicate matters, each vendor is pressing its own product roadmap requiring unplanned and costly upgrades.
7 Essential Ways to Ensure Success when going through a contact center transition
Whichever call center transition scenario you’re experiencing, this page will help. It provides practical advice and offers 7 Essential ways to ensure Success that span the call center lifecycle.
Many critical issues are overlooked easily. But this PSS toolkit identifies them. With nearly two decades of experience in guiding contact centre transitions, PSS provides expert, independent advice to help you to avoid the pitfalls and discover opportunities to maximize success.