August 22, 2014

Contact Center Managed Services Without Hosting Challenges

Contact Center Managed ServicesPSS helps Contact Centers ensure their customer interaction solutions are highly used and always available. A Managed Services offer for outsourced proactive and reactive operational support, without the challenge of moving to a hosted environment

PSS have launced a Contact Center Managed Services offer that proactively monitors and responds to issues ahead of time managing customer interaction solutions, applications, vendors, integration points and the overall customer experience  -  Allowing you to concentrate on your business.
Benefits of the Managed Services objectives are:

  • Increase customer retention
  • Realize cost efficiencies
  • Increase the quality of delivery
  • Maintain system uptime targets
  • Drive measurable productivity increases
  • Increase revenue per customer
  • Manage production system health through continuous monitoring and improvement
  • Build subject matter expertise with skilled resources for the execution of scope activities
  • Drive better outcomes through monitoring and measuring performance and the enforcement of SLAs

PSS can become a true part of any team – meeting regularly to review and optimize customer interaction solutions through the;

ProPSS 5 Stage Management Review Process

  • Statistics Gathering -  Collating information from system monitoring tools and populating it in to reports
  • Report Analytics  – Strategically investigating data to provide system status summary management review
  • Option Advice – Present potential amends, optimise system performance and changes to match changing business needs
  • ROI Modelling – Present a cost benefit analysis to determine level and speed of payback
  • Recommendation/Consultancy –Designing,  testing, implementing and supporting the required solutions

The PSS difference is having specific differentiators that make us stand out from the crowd: By extending ROI, transitioning of knowledge from resources currently supporting the engagement and increasing reliability / uptime.

PSS Contact Center Managed Services pro actively monitor and respond to issues ahead of time managing customer interaction solutions applications, vendors, integration points and the overall customer experience  -  Allowing you to concentrate on your business.

How PSS Can Help You

Discover the benefits of using PSS Contact Center Managed Services to improve the contact center customer experience. Download our FREE Guide to Contact Center Managed Services For more information about our solutions for or if you us for a FREE no obligation consultation by emailing us at marketing@psshelp.com

Alternatively let us offer you a FREE ProPSS evaluation where we will expertly assess the performance of your existing IVR solution and pinpoint a strategic path that lead to improving customer satisfaction and the return on investment of the applications and technologies. Contact Us Now To Book

Call us now in US on  1.877.289.7770  or in the UK and Europe +44(0)800 012 40541 or complete the form below. 

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