Today’s Contact Center environments leverage complex and diverse technologies to meet their needs. Whether an organization is a small business or a large enterprise, systems and technology integration is critical to success. Our Cisco practice centers around delivery of solutions to meet the ever increasing needs.
We offer Architecture and Engineering services for your Contact Center Solutions regardless of size or complexity. From A – Z our experts specialize in creating initial solutions, customizing existing solutions, and migration strategies.
- Unified Contact Center Enterprise
- Unified Contact Center Hosted
- Computer Telephony Integration
- Cisco Unified Intelligence Center
- Remote Silent Monitoring
- Contact Center Management Portal
- Unified Communication Manager
- Voice Gateway
- Cisco Phone
- Session Initiation Protocol
- Media Resource Control Protocol
- Customer Voice Portal
- IP IVR
- Courtesy Call Back
- Post Call Survey
- Text to Speech
- Advance Speech Recognition
- ACE Load Balancing
- F5 Load Balancing
- Active Directory
- IVR Development
- Agent Desktop
- Call Flow
At PSS we can consistently solved customer issues utilizing the Cisco product suite. We’ve deployed the full range of Cisco products across many contact centres both small and large. We’re experts at solving customer problems, reducing costs and creating great caller satisfaction.
Design the Cisco support and maintenance you need and save time and money.