Cisco supportToday’s Contact Center environments leverage complex and diverse technologies to meet their needs. Whether an organization is a small business or a large enterprise, systems and technology integration is critical to success. Our Cisco practice centers around delivery of solutions to meet the ever increasing needs.

We offer Architecture and Engineering services for your Contact Center Solutions regardless of size or complexity. From A – Z our experts specialize in creating initial solutions, customizing existing solutions, and migration strategies.

Contact Center

Cisco Contact Center

  • Unified Contact C​enter Enterprise
  • Unified Contact Center Hosted
  • Computer Telephony Integration
  • Cisco Unified Intelligence Center
  • Remote Silent Monitoring
  • Contact Center Management Portal​

IP Telephony

CTI

  • Unified Communication Manager
  • Voice Gateway
  • Cisco Phone
  • Session Initiation Protocol
  • H323
  • Media Resource Control Protocol​

IVR

Cisco IVR

  • Customer Voice Portal
  •  IP IVR
  •  Courtesy Call Back
  •  Post Call Survey
  •  Whisper
  •  Text to Speech
  •  Advance Speech Recognition​

Network Solution

Cisco Network Solution

  • ACE Load Balancing
  •  F5 Load Balancing
  •  Active Directory
  •  Router/Switching​

 

Custom Services

Custom Services

  • Reporting
  • IVR Development
  • Agent Desktop
  • Call Flow
  • Database

 

At PSS we can consistently solved customer issues utilizing the Cisco  product suite. We’ve deployed the full range of Cisco products across many contact centres both small and large. We’re experts at solving customer problems, reducing costs and creating great caller satisfaction.

Design the Cisco  support and maintenance you need and save time and money.

Take a look at the ProPSS support offer here or read the recently published white paper “My IVR is end of life now what?” or to set up a Free On Line Audit register here.

Not only could feel better about your Cisco support but typically cost savings are between 30-40%