PSS is announcing record revenue and net income results as well as major business expansion and growth plans for 2013 with new products and services. The company celebrated its tenth anniversary last October and has been featured numerous times as a leading contact center solutions provider in the Inc. 500 and Hot 100 list of the fastest growing US companies.
According to PSS CEO Todd Funk “Our skills help companies extend the life of their assets by providing a cost effective alternative to proprietary support and our application development capabilities can significantly “de-risk” TM the transition process. Both are proving exceptionally attractive to new customers and have been a major contributor to our growth”.
PSS Key Numbers:
- 379% increase in Year over Year net income
- 81% increase in Year over Year revenue
- 26% increase in revenue for Q4 2012 vs. Q4 2011
Two New Exciting Product Developments for 2013 are: ICED – In Call Emotion Detection- With well documented evidence that happy customers spend more and cost less to service, and that unhappy customers damage brands, service recovery can be as expensive as new customer acquisition. PSS has developed ICED – “In Call Emotion Detection”, a software solution that can provide objective benchmarks to describe customer emotion and the ability to measure the customer experience in a completely impartial way. Based on the latest generation of speech analytics, this unique software is designed to sit behind the contact centre and flag emotional customer situations in real-time. PSS has commissioned the highly respected Customer Experience Foundation to conduct a major study to explore and document the financial links between identifiable emotional states and customer value.
Coral Agent Desktop – This HTML 5 based agent desktop solution is a framework for delivering full featured, entirely configurable agent softphone and applications. As experts in contact center application development, PSS designed and developed Coral in response to their client’s need for a pure, very thin-client, browser based solution for agent desktop applications. Coral is typically deployed during a contact center technology upgrade where the focus is on more efficient call routing and updating CTI and agent desktop functionality.
Keep in contact with us on:
7172 Regional Street #431, Dublin, CA 94568
T:925-208-2450 or 800-506-7119 Fax: 888-455-2285