Voice Biometrics

Avoiding the contact center skills crisis

Does your business have the skills it needs to continue to succeed in 18 months? It's a question that senior executives ask themselves continually - and make plans accordingly. They can see down the tracks to the contact center skills crisis and there should be a helpful 'buffer' of time to get prepared and train [...]

February 10th, 2015|Voice Biometrics|

Voice Biometrics: What is it and how can it help your business?

More than one customer has asked us this recently, so we thought we’d take this opportunity to clarify the capabilities of Voice Biometrics technology for the Contact Center. Voice Biometrics can confirm the identity of a person by comparing their voice to a stored model or “voiceprint” – similar to a fingerprint, and even more [...]

April 17th, 2014|Voice Biometrics|

Biometrics Move To Consumer Devices

Apple’s iPhone 5s will be the personal communication device that engaged people in serious discussions around biometrics authentication. However early reactions follow some predictable patterns. However sceptics point to the security vulnerabilities and long-term reliability issues associated with fingerprint readers that  shipped with laptop computers, like IBM ThinkPads as well as mobile phones from the likes [...]

September 13th, 2013|Voice Biometrics|

Voice Biometrics is Popular for Security-Conscious Shoppers

New research from WorldPay suggests paying for goods and services through fingerprint, palm and iris scanners is the most popular future technology choice for security-conscious shoppers. Specifically, 1 in 2 people surveyed said they would like to have payment options using voice biometrics, far outweighing the popularity of emerging mobile options. 30% would like to use PIN-based smartphone payments, [...]

July 4th, 2013|Voice Biometrics|

Voice Biometrics for the Contact Center

55 percent of UK consumers would use voice biometrics technology for some phone banking tasks, but many still appreciate personal interactions, according to a new report.The survey found that 81% are comfortable using Interactive Voice Responses IVR for dealing with financial matters, while 55% would be happy to use voice biometrics technology when checking account [...]

July 4th, 2013|Voice Biometrics|

Voice Biometrics – Enterprise or Consumer Investment?

Voice biometrics is truly coming of age, with 90 percent of consumers saying that they preferred the technology over other methods of authentication, according to a series of surveys from Nuance.The speech technology giant said that data from its findings showed that 85 percent of people are unhappy with current authentication methods. Mobile consumers have [...]

June 26th, 2013|Voice Biometrics|