Support and Maintainance

Legacy Systems…..What Should You Do with Them?

Almost every business has legacy systems. It’s not a bad idea extending its life, sweating your assets, but it can also be a headache because managing legacy systems requires specialist knowledge. That knowledge may not be available from the original vendor, and it may not be easy to retain the knowledge within your own organisation. [...]

November 11th, 2015|Main Story, Support and Maintainance|

Contact Center Migration: Help! Aliens have taken over!

Contact Center Migration Ever seen the cult movie Invasion of the Bodysnatchers?  The film's heroes discover that humans are being taken over ... one-by-one ... by aliens. Their friends look exactly the same as before. But now they behave very differently. And if you're about to perform a contact center migration then there's an important [...]

September 22nd, 2015|Main Story, Support and Maintainance, Transition|

Contact Centers – and How to Avoid a Backlash From Your Ex

Contact Centers: Imagine being forced to take your ex partner out to dinner every night for six months - at a time when they are extremely unhappy with you and determined to make life awkward! They order lobster and champagne (because you're paying) and whenever you say something - they ignore you. Sound Familiar? This [...]

August 5th, 2015|Contact Center, Support and Maintainance, Transition|

PSS Tackles Pain of Switching Contact Center Vendors

Companies can now avoid a 'failed relationship backlash' if they decide to switch to new contact center technology with a different vendor. PSS is offering to provide short-term support for legacy systems, so companies are no longer at the mercy of their previous vendor in the vulnerable months leading up to a systems switchover. Relationship Meltdown [...]

August 5th, 2015|News, Support and Maintainance, Transition|

Contact Center Managers: Remove Your Blindfolds!

Spending all day, every day more or less consumed by the vagaries of the “contact center world” can sometimes lead to the development of a particular blindfold to the points of view of those on the outside of this world. Who Has the Prettiest Uniform Of notable concern and interest are those who, either by choice [...]

August 4th, 2015|Contact Center, Support and Maintainance, Transition|

Why Keep Telling Ourselves that the Software Ship Cannot Sink

As Microsoft continues to issue emergency patches for the latest version of Windows, and to trumpet the release of a new version which is likely to be even more full of holes, I’m wondering how long business users and customers will put up with this blatant disregard for contact center software security. License Sales Driving [...]

Contact Center Support: Don’t Get Caught in the Rain

Whilst on a camping holiday to celebrate the Independence Day Weekend, I was reminded of the importance of preventative maintenance as it relates to contact center support. Not because I spent the weekend pondering new ways to deliver exceptional contact center support (which, by the way, I did). Weathering the Storm It was because during [...]

July 7th, 2015|Customer Experience, Support and Maintainance|

Contact Center Resources: The Perfect Recipe for Success

To grow a business you need to be an artisan baker; You need to ensure you have the right ingredients, at the right time, in the right environment; feeling your way through each step delicately.  You need the discipline to follow a detailed recipe, whilst still being innovative and creative enough to put your own [...]

April 13th, 2015|Partner Services, Support and Maintainance|

Windows 2003 – Dont Just Upgrade, Extend Support

Planned obsolescence used to have negative connotations, but nowadays it’s standard business practice. US English even has a verb “to obsolete”, with a dictionary definition as follows: Verb: Cause (a product or idea) to become obsolete by replacing it with something new. “We’re trying to stimulate the business by obsoleting last year’s designs” In other words, [...]

March 24th, 2015|Support and Maintainance, Transition|

Teach an Old Dog New Tricks? Yes Sir

With functionality moving from enterprise to consumer devices, businesses need stable systems to plug in more and more innovations. As a result, many organizations want to extend the life of their older communications systems and infrastructure. Given the importance of these systems, having world class support and contact centre spares to keep them operating is vital. [...]

March 9th, 2015|Support and Maintainance|