Sub Story

Agent Desktop – How A Unified Solution Can Help You

Desktop tool sets used to be highly customized, built to order, difficult to change and slow to evolve. They were tailored to the needs of a particular business, a particular group of users, and the unique set of back-end processes and applications which were used in that business. But that’s all changed. Agent Desktop: Unified [...]

September 10th, 2015|Agent Desktop, Sub Story|

Application Migration: Bridge the Gap or Your Treasured Apps Will Disappear

When you next move house, imagine something bizarre happens; CDs play backwards, the TV changes channels every five seconds, and your family photo albums are mysteriously blank. This sounds like a goofy B-movie. But there’s an eerie parallel that can happen when you move to a new contact center platform or solution or try for an application [...]

September 8th, 2015|Sub Story, Transition|