PCI: Don’t Throw the Baby Out With the Bathwater

PCI DSS compliance is a concern for any call center taking payments. It may even be a driver to upgrade or replace recording solutions or even the entire contact center software, an expensive and risky project, which still leaves large areas of the contact center in scope for PCI. Fortunately, there is now a watertight [...]

December 8th, 2015|Main Story, PCI, Security|

Contact Center Security: What the Bad Guys Know that You May Not

It will surprise no one familiar with me that I have a few pet peeves. One of the most aggravating are those ridiculous car window decals which purport to show anyone driving behind a vehicle so-adorned exactly how many people, and their relative size (a.k.a age) make up the family. Why you'd want everyone in the world to [...]

March 5th, 2015|Security|

Caller ID Spoofing Scams on the Rise

Caller ID spoofing has led to 5 fraud calls every minute to individuals and 9 out of 10 banks impersonated. Pindrop Security, the innovative provider of enterprise phone fraud security solutions, today released its State of Phone Fraud Report for the first three quarters of 2012. During this period, Pindrop Security tracked over 1.6 million [...]

May 20th, 2013|Security|