PSS: PSS Help News and news for the Contact Center World

Global Communication Giant Selects Latest Agent Desktop to Service Customers

PSS Help - an Eckoh company, announces that it has been selected by a major North American global communications company to provide its Agent Desktop solution. The multi-year Agent Desktop solutions contract, worth a minimum of $2m over the term, is the first contract to be announced since PSS Help was acquired by Eckoh on [...]

November 24th, 2015|News|

PSS Become Part of Eckoh Group

PSS Help, the leading contact center third party support company, is pleased to announce its acquisition by Eckoh, the global provider of secure payment and multi-channel customer service solutions. To Accelerate Growth and Support International Expansion The acquisition will support Eckoh’s continued expansion in the US where PSS has a significant presence, and further scale [...]

November 18th, 2015|News|

PSS Tackles Pain of Switching Contact Center Vendors

Companies can now avoid a 'failed relationship backlash' if they decide to switch to new contact center technology with a different vendor. PSS is offering to provide short-term support for legacy systems, so companies are no longer at the mercy of their previous vendor in the vulnerable months leading up to a systems switchover. Relationship Meltdown [...]

August 5th, 2015|News, Support and Maintainance, Transition|

Congratulations 2015 IEEE Award Recipients

PSS is proud to support IEEE, and wishes to congratulate all of the recipients of the  2015 IEEE awards. IEEE's core purpose is to foster technological innovation and excellence for the benefit of humanity. These awards recognize the contributions of technology and of technical professionals in improving global conditions. PSS wishes to congratulate All of the recipients of the [...]

March 6th, 2015|News|

The Free Call Center Transition Guide Is Here!

How We Can Help Make Our Customers Transitions A Success! We have published a free online guide to help organizations keep pace with ever-rising demands by customers for richer interactions. PSS believes that under-pressure contact center, operations and IT managers will benefit most from the guide, which is titled Your Call Center Technology Transition: [...]

September 24th, 2014|News|

Our New Genesys Fact Sheet Is Out!

How To Get The Most From Your Genesys Investment? Genesys products are trusted by over 4,500 companies in 80 countries. But are all customers getting the most from their investments?That's the issue tackled by a fact-sheet published by the global contact center specialist PSS Help, which highlights four common pain-points and suggests clear opportunities for dramatic [...]

September 24th, 2014|News|

New Online Guide For Contact Center End of Life Support is Published.

  What can this guide help our customers do? This new online guide encourages contact center professionals to fight back when vendors announce the end of life support. The guide explores viable options to keep legacy technology going, improve functionality and reduce costs. The guide is a lifeline for under-pressure managers and directors working in [...]

September 24th, 2014|News|

PSS Named Leading IVR Company In The Inc.5000

Inc. magazine is a monthly publication founded in 1979 that focuses on growing companies. The Inc.5000 is the annual list of the top fastest growing privately helpd companies, ranked according to percentage revenue growth over a four year period. For The 6th Time PSS Features In The Inc 5000 List Of Fastest Growing Companies In The [...]

August 29th, 2014|News|

PSS Help & Symmetrics Announce Reseller Partnership

PSS have announced a partnership with Symmetrics Business Intelligence, a provider of real-time, historical and call-detail reporting solutions for contact center. The nVision product suite helps address complex contact center reporting challenges. Contact Center Reporting. Under a reseller agreement, PSS Help will incorporate nVision Contact Center Reporting Suite into its portfolio of offerings aimed at [...]

July 31st, 2014|News|

Join PSS At G Force In London 2014

PSS is proud to be a sponsor and exhibitor at Genesys G-Force User Conference in London. Join us to learn more about customer contact solutions and best practices to help orchestrate a customer contact strategy. You will find PSS on stand B6. G-Force 2014 will get you involved with the latest strategic thinking and technology solutions [...]

June 3rd, 2014|News|