Managed Service

Is Your Contact Center Neglected Until There Is A Flaw In The Slaw?

Do you know what your telephone system does for you? I mean, do you really UNDERSTAND what it does, what it doesn’t do, and the things it can do that you’re not leveraging? On the surface, it sounds like a bit of a silly question, right?
Understanding What You’ve Got
Fundamentally, you understand that there is “something” out […]

June 2nd, 2014|Managed Service|

End to End Third Party Support

PSS 3rd Party Contact Center Support

Third Party Support – The Very Different Option

May 6th, 2014|Managed Service, Support and Maintainance|

Get More Done for Your Budget in 2014

In the next few weeks you’ll probably be sitting down to look at next year’s priorities, trying to work out what your budget will look like and how those priorities will fit in the new budget.
As with every year you’ll face some difficult choices. You may not get done all of the projects you planned for […]

November 14th, 2013|Managed Service, Support and Maintainance, Transition|

Contact Center Managed Services Without Hosting Challenges

PSS helps Contact Centers ensure their customer interaction solutions are highly used and always available. A Managed Services offer for outsourced proactive and reactive operational support, without the challenge of moving to a hosted environment
PSS have launced a Contact Center Managed Services offer that proactively monitors and responds to issues ahead of time managing customer interaction […]

June 10th, 2012|Managed Service|