Managed Service

Contact Center Managed Services: Is Your Business Being Neglected?

Do you know what your telephone system does for you? I mean, do you really UNDERSTAND what it does, what it doesn’t do, and the things it can do that you’re not leveraging? On the surface, it sounds like a bit of a silly question, right? Understanding What You've Got Fundamentally, you understand that there is [...]

June 2nd, 2014|Managed Service|

Contact Center Budget: Get More Done in 2014

In the next few weeks you’ll probably be sitting down to look at next year’s priorities, trying to work out what your contact center budget will look like and how those priorities will fit in the new budget. As with every year you'll face some difficult choices. You may not get done all of the projects [...]

November 14th, 2013|Managed Service, Support and Maintainance, Transition|

Contact Center Managed Services Without Hosting Challenges

PSS helps Contact Centers ensure their customer interaction solutions are highly used and always available. A Managed Services offer for outsourced proactive and reactive operational support, without the challenge of moving to a hosted environment PSS have launced a Contact Center Managed Services offer that proactively monitors and responds to issues ahead of time managing customer [...]

June 10th, 2012|Managed Service|