Customer Power

Customer Power: How to Turn Threat Into Opportunity

There’s an arms race going on in consumer technology right now. Devices and features are evolving so fast, it’s almost impossible to keep up. But more importantly, at least for business - and especially for contact centers -there’s a change in the way consumers are using technology. They’re not pointing it at their friends any [...]

April 1st, 2015|Customer Power|

Who is in Charge? The Shocking Truth about Customer Power

A tidal wave of change is impacting organizations the world over - and it's taken everyone by surprise. That's the dramatic message of an e-guide published by PSS Help entitled Customer Power: Who is in Charge? Packed with startling revelations and deep insights about customer power, the free report will help companies to adapt, survive and [...]

March 3rd, 2015|Customer Experience, Customer Power|

Customer Power: Help, A stranger just seized our boardroom agenda!

Imagine your next meeting with other senior executives. All seems normal until an unfamiliar face enters the room – and starts to circulate their agenda. Wild thoughts race through your mind ... have I missed something? ... Have we been taken over? ... Is someone else in charge now? In many ways, the answer to [...]

February 25th, 2015|Customer Experience, Customer Power|

Customer Power: Who’s holding all the power in your relationship?

Is Customer Power Leaving You Brokenhearted?  With February being the month of Valentine's Day, here's a fanciful scenario to ponder. Supposing your long-term 'significant other' becomes much richer and more powerful than you – when the opposite used to be true? Suddenly, they've got a far better car, an impressive new apartment and wads of [...]

February 12th, 2015|Customer Power|

Who is in charge? a new e-book

“Customers are already better at doing business with you, than you are at doing business with them!” – Are you ready for something even bigger than the Internet? Who is in charge? is a brand new e-book that has been published as a guide to the 4 key elements that are increasing the customer’s power over [...]

February 3rd, 2015|Customer Power|

Customer Experience Audit

Customer Experience is about the way in which you manage the events in your customer relationships. Manage them well, and you’ll increase the value of each relationship, and reduce the cost of serving them - but manage it badly and the reverse is true. Most organizations today are still struggling with the basics of Customer Experience. [...]

February 2nd, 2015|Customer Power|