Call Recording Compliance

Call Recordings..How to Break Free From Tangled Tape

Most of us own a box of audio cassettes … recordings of a top 40 radio chart show, an album loaned by a trusting friend in 1990 and a mix tape we made for a classroom crush (but never had the courage to give them). When it comes to moving home, you just take the [...]

September 2nd, 2015|Call Recording Compliance|

Why Keep Telling Ourselves that the Software Ship Cannot Sink

As Microsoft continues to issue emergency patches for the latest version of Windows, and to trumpet the release of a new version which is likely to be even more full of holes, I’m wondering how long business users and customers will put up with this blatant disregard for contact center software security. License Sales Driving [...]

The Robots Won Again: Keep calm and carry on

The march of automation has just chalked up another success for businesses. The robots have won again. And right now, anyone working in finance, IT operations or public relations should be cheering or, at least, breathing a huge sigh of relief. The breakthrough relates to recordings of customer calls. But if call recording technology does its [...]

May 13th, 2015|Call Recording Compliance|

Call Compliance: Do You Share a Dark Secret with Dr Who?

Call Compliance: Do you have something in common with Doctor Who? We're not talking about a juicy BBC contract, attractive 'companions', a taste for eccentric scarves or needing to carry a screwdriver with you at all times (though all of those things may be true - and we're not judging). The issue relates to tape - [...]

May 1st, 2015|Call Recording Compliance|

Ofcom: Clear Call Rates for Everyone

Ofcom: Remember, Remember the 1st July- Ofcom have published new guidelines to simplify consumer pricing for all 08 number ranges, ensuring clear pricing guidance as to how calls to 08 numbers are displayed on web content, advertising and literature. The Sky is the Limit  As far back as 2004, Ofcom started carrying out public consultations to [...]

April 13th, 2015|Call Recording Compliance|

Call Recording Compliance – Don’t Wait For a Fire Drill

Is your call recording data backed up and securely stored for future retrieval? Of course it is. If you have call recorders, you are bound to have a way to test whether they are working, right? Well, surprisingly, most call recorder manufacturers don’t provide this. Are you really sure your calls are backed up? So you will [...]

February 16th, 2015|Call Recording Compliance|

Call Recording Compliance: Ensuring Access to Historic Calls is Vital

You probably have many 1000′s of calls archived on magnetic tape. As the tape degrades you will lose this data, meaning you’re no longer compliant. With regulators getting tougher on call recording compliance - do you have a plan to solve this problem? Call Recording Compliance is essential if youre going to keep your customers trust and [...]

October 28th, 2014|Call Recording Compliance|

Call Recording Compliance: Banks Hit by Spiralling Costs

In recent years we have seen banks hit by weighty regulation, fines and face the spiralling costs of call recording compliance. When added together have taken their toll on profits and on brand value. Tighter regulation from the US to the EU have led to Banks facing the choice of either significant ramping up of [...]

April 9th, 2014|Call Recording Compliance|

Record Fines For Compliance Failure

Financial Services Compliance - Record fines in excess of £472m were issued by regulators in 2013 a 52% increase on 2012. Whether your business is regulated in the US or in Europe the scale and number of fines from financial regulators are increasing dramatically. Call Compliance Must Become Standard For financial institutions call recording compliance must [...]

March 3rd, 2014|Call Recording Compliance|