Aspect® 9.2 and Aspect® 9.3 End of Life Options

While Aspect® 9.2 and Aspect® 9.3 has not yet been announced as end of life, some Aspect® customers are looking at upgrading to newer contact center solutions which may be unwanted or unbudgeted – especially when the existing technology is meeting current business needs. Cost, Risk & Time A further consideration is that would not be just a software release but involves major [...]