Global Communication Giant Selects Latest Agent Desktop to Service Customers

PSS Help – an Eckoh company, announces that it has been selected by a major North American global communications company to provide its Agent Desktop solution.

The multi-year agreement, worth a minimum of $2m over the […]

PSS Become Part of Eckoh Group

PSS Help, the leading contact center third party support company, is pleased to announce its acquisition by Eckoh, the global provider of secure payment and multi-channel customer service solutions.

What Should You Do With Your Legacy Systems?

Almost every business has legacy technology. It’s not a bad idea extending its life, sweating your assets, but it can also be a headache because managing legacy systems requires specialist knowledge. That knowledge may not […]

Help! Aliens Have Taken over my Contact Center Application

Ever seen the cult movie Invasion of the Bodysnatchers?  The film’s heroes discover that humans are being taken over … one-by-one … by aliens. Their friends look exactly the same as before. But now they […]

Why Everyone Wants the Same Desktop

Desktop tool sets used to be highly customized, built to order, difficult to change and slow to evolve. They were tailored to the needs of a particular business, a particular group of users, and the […]

Bridge the Gap or Your Treasured Apps Will Disappear

When you next move house, imagine something bizarre happens; CDs play backwards, the TV changes channels every five seconds, and your family photo albums are mysteriously blank. This sounds like a goofy B-movie. But there’s an […]

SIP Services Using Voip

Customers are increasing their use of multiple channels such as email, web and chat—often in tandem—for business dealings, growing the number of interactions and driving the traditional contact center to become a customer experience media […]

How to Break Free from the Call Recordings Tape Tangle

Most of us own a box of audio cassettes … recordings of a top 40 radio chart show, an album loaned by a trusting friend in 1990 and a mix tape we made for a […]