September 1, 2014

PSS Named Leading UVR Company In The Inc.5000

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Inc. magazine is a monthly publication founded in 1979 that focuses on growing companies. The Inc.5000 is the annual list of the top fastest growing private companies ranked according to percentage revenue growth over a fur year period.  PSS is a five time Inc. honouree! For The 6th Time PSS Features In The Inc 5000 List (Read the full article)

Is Your TTS Vendor Still Speaking To You?

RealSpeak TTS

Nuance, the market leader in Text-to-Speech (TTS) software, has recently announced End of Life and End of Support on some of its TTS products. For instance, Nuance RealSpeak TTS 4.5 was officially End of Support in March 2014. Unfortunately… We all know what End of Support means. It means the vendor is no longer prepared to (Read the full article)

PSS Help & Symmetrics Announce Reseller Partnership

nvision contact center reporting

PSS have announced a partnership with Symmetrics Business Intelligence, a provider of real-time, historical and call-detail reporting solutions for contact center. The nVision product suite helps address complex contact center reporting challenges. Contact Center Reporting. Under a reseller agreement, PSS Help will incorporate nVision Contact Center Reporting Suite into its portfolio of offerings aimed at (Read the full article)

Don’t Delight The Competition By Falling Over

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My family’s summer vacation took us on a nearly 4,000 mile road trip. Most people think I’m a bit odd because I relate just about everything I see to contact centers. So it came as no surprise that an experience in Keystone, SD, about 8 miles from Mount Rushmore, would be the inspiration for this (Read the full article)

Computer Systems Solutions Engineer

solution engineer

PSS is looking to hire a Computer Systems Solutions Engineer Responsibilities Computer Systems Solution Engineer to engineer and design business platforms and systems. Install and configure Genesys 8.x suite of products, integrate genesys solutions with third party hardware and software. Perform discovery, design, development and testing of Genesys products. Architect the data and voice transfer between (Read the full article)

Struggling With Your Thick Client?

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Most organizations need to manage agents with differing skill sets, servicing different business processes. Thick client desktops offer a solution but can be complex, costly and cumbersome. The relationship between the Customer and your agent is the core of their customer experience. A more flexible approach to agent desktop Giving the right tools to your agent (Read the full article)

We Fix Ugly Pools…Oh and IVRs

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Where I live there’s a rather prominent pool repair and remodeling business called “We Fix Ugly Pools.” Their mascot is a thumbs-up-man called the Ugly Pool Guy. I’ve come to think about the Professional Services group in a similar way for IVR Solutions—sort of the Ugly IVR Guys with the motto “We fix ugly IVRs”. (Read the full article)

Join PSS At G Force In London 2014

PSS is proud to be a sponsor and exhibitor at Genesys G-Force User Conference in London. Join us to learn more about customer contact solutions and best practices to help orchestrate a customer contact strategy. You will find PSS on stand B6. G-Force 2014 will get you involved with the latest strategic thinking and technology solutions (Read the full article)

Is Your Contact Center Neglected Until There Is A Flaw In The Slaw?

flaw in the slaw

Do you know what your telephone system does for you? I mean, do you really UNDERSTAND what it does, what it doesn’t do, and the things it can do that you’re not leveraging? On the surface, it sounds like a bit of a silly question, right? Understanding What You’ve Got Fundamentally, you understand that there is (Read the full article)

Cloud Contact Center Considerations

Cloud Hosted Contact Center

If moving to a Cloud Contact Center was easy, everyone would be doing it, right? Well, for some businesses perhaps it may not make sense. Well not yet. It’s easy to get the impression everyone is moving to the Cloud. The truth is, almost everyone is thinking about it, but most are putting off the (Read the full article)