July 31, 2014

PSS Help & Symmetrics Announce Reseller Partnership

VANCOUVER, BC and DUBLIN, CA — Symmetrics Business Intelligence, a provider of real-time, historical and call-detail reporting solutions for contact centers, and PSS Help, an independent specialist systems integrator and IVR solution provider, today announced a new partnership to help address complex contact center challenges. Under a reseller agreement, PSS Help will incorporate Symmetrics Contact (Read the full article)

Don’t Delight The Competition By Falling Over

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My family’s summer vacation took us on a nearly 4,000 mile road trip. Most people think I’m a bit odd because I relate just about everything I see to contact centers. So it came as no surprise that an experience in Keystone, SD, about 8 miles from Mount Rushmore, would be the inspiration for this (Read the full article)

Computer Systems Solutions Engineer

solution engineer

The Computer Systens Solutions Engineer is responsible for completing their portion of the project within their allotted time as contracted with the client.  They also provide technical oversight for the rest of the project team, from an overall architectural perspective as the various applications interact with each other.  This position requires Genesys experience with aggressive schedules, (Read the full article)

Struggling With Your Thick Client?

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Most organizations need to manage agents with differing skill sets, servicing different business processes. Thick client desktops offer a solution but can be complex, costly and cumbersome. The relationship between the Customer and your agent is the core of their customer experience. A more flexible approach to agent desktop Giving the right tools to your agent (Read the full article)

We Fix Ugly Pools…Oh and IVRs

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Where I live there’s a rather prominent pool repair and remodeling business called “We Fix Ugly Pools.” Their mascot is a thumbs-up-man called the Ugly Pool Guy. I’ve come to think about the Professional Services group in a similar way for IVR Solutions—sort of the Ugly IVR Guys with the motto “We fix ugly IVRs”. (Read the full article)

Join PSS At G Force In London 2014

PSS is proud to be a sponsor and exhibitor at Genesys G-Force User Conference in London. Join us to learn more about customer contact solutions and best practices to help orchestrate a customer contact strategy. You will find PSS on stand B6. G-Force 2014 will get you involved with the latest strategic thinking and technology solutions (Read the full article)

Is Your Contact Center Neglected Until There Is A Flaw In The Slaw?

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Do you know what your telephone system does for you? I mean, do you really UNDERSTAND what it does, what it doesn’t do, and the things it can do that you’re not leveraging? On the surface, it sounds like a bit of a silly question, right? Understanding What You’ve Got Fundamentally, you understand that there is (Read the full article)

Cloud Contact Center Considerations

Cloud Hosted Contact Center

If moving to a Cloud Contact Center was easy, everyone would be doing it, right? Well, for some businesses perhaps it may not make sense. Well not yet. It’s easy to get the impression everyone is moving to the Cloud. The truth is, almost everyone is thinking about it, but most are putting off the (Read the full article)

Join PSS At G-Force 2014

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PSS is proud to be a sponsor and exhibitor at Genesys G-Force User Conference in New Orleans. Join us to learn more about customer contact solutions and best practices to help orchestrate a customer contact strategy. G-Force 2014 will get you involved with the latest strategic thinking and technology solutions for managing customer service  - PSS Will (Read the full article)

Success in Selling Starts with Hearing the Telling

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As I stepped out my front door recently, I nearly trod on a GPS windshield mount (the kind with the giant suction cup that loses suction at the most inopportune moments) that someone had left on my front step. I don’t own a GPS other than Google Maps on my iPhone. Someone clearly thought it (Read the full article)