January 29, 2015

Your IVR Sucks.com

ivr sucks

Well, perhaps it’s not quite as blunt as that. But the website GetHuman.com could be easily titled “Your IVR Sucks dot com.” GetHuman lists more than 8,000 companies in 45 countries, according to their home page, highlighting ways to get around their IVR. It lists, amongst other things, shortcuts and cheats to get through the (Read the full article)

It’s Still Not Too Late For 2014

2014 2015

I think it’s true that despite best intentions of getting everything done by year-end, there’s always lots to do in the run up to the holidays. With new budgets looming, last minute arrangements to make, you may still be facing the need to find a cheaper 3rd party support solution for next year or even (Read the full article)

Senior IT Technician Required

Custom Services

Due to continued growth, PSS is looking to fill a new staff position of “Senior IT Technician” reporting to the IT Director and responsible for team-based troubleshooting and IT operations. Background The ideal candidate will align with all “Required Skills” as outlined below as well as be across as many of the “Preferred Skills” as (Read the full article)

The Cloud, at last an impartial Contact Centre operators guide

ladder to cloud

Book-turned-movie, the Hitchhiker’s Guide to the Galaxy, came up with the answer to life, the universe and everything. It was the number 42. But if you’ve attended any Contact Centre technology events recently, you’d have encountered a different solution to all the big questions: The universal answer seems to be … the Cloud. You Can (Read the full article)

Ensuring Access to Historic Calls is Vital

Red Card[1]

You probably have many 1000′s of calls archived on magnetic tape. As the tape degrades you will lose this data, meaning you’re no longer compliant. With regulators getting tougher on call recording compliance – do you have a plan to solve this problem? Now There is a Way to Solve all These Issues. The reason (Read the full article)

Moving to the Cloud – Who Really Benefits?

Moving to the cloud

If you’ve been paying any attention to events in Scotland recently, you’ll have noticed two things. Firstly…Self-interest. Both YES voters and NO voters in the recent referendum wanted what was best for THEM. This is human nature of course, and we see it everywhere, both in the business drive for profit, and in the consumer’s desire (Read the full article)

The Free Call Center Transition Guide Is Here!

Contact Center Transition

How We Can Help Make Our Customers Transitions A Success! We have published a free online guide to help organizations keep pace with ever-rising demands by customers for richer interactions. PSS believes that under-pressure contact center, operations and IT managers will benefit most from the guide, which is titled Your Call Center Technology Transition: 7 (Read the full article)

Our New Genesys Fact Sheet Is Out!

PSS Genesys Guide

How To Get The Most From Your Genesys Investment? Genesys products are trusted by over 4,500 companies in 80 countries. But are all customers getting the most from their investments? That’s the issue tackled by a fact-sheet published by the global contact center specialist PSS Help, which highlights four common pain-points and suggests clear opportunities for (Read the full article)

Our New Online Guide For End of Life Support is Published.


  What can this guide help our customers do? This new online guide encourages contact center professionals to fight back when vendors announce the end of support. The guide explores viable options to keep legacy technology going, improve functionality and reduce costs. The guide is a lifeline for under-pressure managers and directors working in any (Read the full article)

Contact Center Transitions: 7 Tips To Help You Succeed

Contact Center Transition

Every Organization Is In A State Of Transition With Its Contact Center. Right now you could be trying to maintain legacy systems, manage minor upgrades, switch to new solutions, wondering how to innovate – or attempting many of these at once! The pressure from customers, stakeholders and technology vendors can be relentless. But here’s some (Read the full article)