tonyporter

About tonyporter

This author has not yet filled in any details.
So far tonyporter has created 184 blog entries.

Systems Administrator, Linux – Omaha, Nebraska

Based in: Omaha, Nebraska Department: IT Reporting to: Director of Technology, Secure Payments (US) PSS's parent company Eckoh, is the global leader in secure payment products and customer contact solutions, supporting an international client base from its offices in the UK, US and Australia. Our large portfolio of clients come from a broad range of [...]

May 10th, 2016|Career Opportunities|

Operations Assistant – Omaha, Nebraska

Based in: Omaha, Nebraska Reporting to: President of Secure Payments for North America Operations We are seeking an Operations Assistant to provide crucial support to the US operations of Eckoh. Background PSS’s parent company Eckoh, is the global leader in secure payment products and customer contact solutions, supporting an international client base from its offices [...]

May 10th, 2016|Career Opportunities|

Is Your Contact Center Toolkit Fit for Purpose?

Contact Centers are like toolkits. They contain the tools the business needs.  That seems obvious in a way, and it kind of makes sense. Toolkits, however, usually contain tools you needed once but will probably never use again, tools you use every day, tools you thought you had to have, and some things that [...]

January 19th, 2016|Agent Desktop|

PCI: Don’t Throw the Baby Out With the Bathwater

PCI DSS compliance is a concern for any call center taking payments. It may even be a driver to upgrade or replace recording solutions or even the entire contact center software, an expensive and risky project, which still leaves large areas of the contact center in scope for PCI. Fortunately, there is now a watertight [...]

December 8th, 2015|Main Story, PCI, Security|

Global Communication Giant Selects Latest Agent Desktop to Service Customers

PSS Help - an Eckoh company, announces that it has been selected by a major North American global communications company to provide its Agent Desktop solution. The multi-year Agent Desktop solutions contract, worth a minimum of $2m over the term, is the first contract to be announced since PSS Help was acquired by Eckoh on [...]

November 24th, 2015|News|

PSS Become Part of Eckoh Group

PSS Help, the leading contact center third party support company, is pleased to announce its acquisition by Eckoh, the global provider of secure payment and multi-channel customer service solutions. To Accelerate Growth and Support International Expansion The acquisition will support Eckoh’s continued expansion in the US where PSS has a significant presence, and further scale [...]

November 18th, 2015|News|

Legacy Systems…..What Should You Do with Them?

Almost every business has legacy systems. It’s not a bad idea extending its life, sweating your assets, but it can also be a headache because managing legacy systems requires specialist knowledge. That knowledge may not be available from the original vendor, and it may not be easy to retain the knowledge within your own organisation. [...]

November 11th, 2015|Main Story, Support and Maintainance|

Contact Center Migration: Help! Aliens have taken over!

Contact Center Migration Ever seen the cult movie Invasion of the Bodysnatchers?  The film's heroes discover that humans are being taken over ... one-by-one ... by aliens. Their friends look exactly the same as before. But now they behave very differently. And if you're about to perform a contact center migration then there's an important [...]

September 22nd, 2015|Main Story, Support and Maintainance, Transition|

Agent Desktop – How A Unified Solution Can Help You

Desktop tool sets used to be highly customized, built to order, difficult to change and slow to evolve. They were tailored to the needs of a particular business, a particular group of users, and the unique set of back-end processes and applications which were used in that business. But that’s all changed. Agent Desktop: Unified [...]

September 10th, 2015|Agent Desktop, Sub Story|

Application Migration: Bridge the Gap or Your Treasured Apps Will Disappear

When you next move house, imagine something bizarre happens; CDs play backwards, the TV changes channels every five seconds, and your family photo albums are mysteriously blank. This sounds like a goofy B-movie. But there’s an eerie parallel that can happen when you move to a new contact center platform or solution or try for an application [...]

September 8th, 2015|Sub Story, Transition|