Aspect Dialer ® versions
There are several Aspect Dialer ® products out in the market. Unified IP ® is the newest, and combines dialer functionality with other contact center components in a converged IP-based offering. However, the older Conversations® and Unison® dialer products are still perfectly viable, with non-vendor support available from PSS to prolong their life.
Aspect Conversations Dialer ®
This is a widely deployed Aspect dialer ®, despite being no longer supported by Aspect® . It can still provide an effective outbound contact solution.
Conversations® features include:
- Blending capability
- Share agents between Inbound and Outbound tasks
- Increase agent productivity
- Magellan agent interface
- An easy to use agent desktop
• Flexible OCA customer desktops
o A powerful tool to create custom agent desktops
• Advanced agent pacing algorithms
o Pace campaigns on an individual agent basis or for an agent group/skill
• Exclusion list capability
o Prevent calls to certain numbers for regulatory or business reasons
• VOIP agent connectivity
o Enabling flexible use of agent resources, including remote working
• Dynamic dial list capability
o Assign records to your campaign as they become available
• Account ownership
o Providing a personalized experience to customers by assigning account managers
Customers are being encouraged to dispose of Conversations® in favour of Unified IP®. While Unified IP® is a competent replacement system, its hardware requirements are very different to those of Conversations®, making the migration potentially very expensive.
PSS have proven experience with Conversations® V6.0 and V6.1, both as a stand-alone product and with Enterprise Campaign Manager®. We can extend the life of your existing Conversations® solution.