December 21, 2014

Agent Desktop and Emotion Detection for Contact Centers

New, Complimentary Briefing on Agent Desktop and Emotion Detection for Contact Centers

“Real world examples of how each technology can be most effectively deployed by call center managers”

In this briefing you will learn;

  • How call centers are using real-time emotion detection software to convert angry callers to satisfied customers (and other creative uses for the Emotico emotion detection technology)
  • How Coral, the HTML 5-based agent desktop solution is saving call centers significant time and money as they upgrade older systems
  • How both Coral and Emotico are making new agent training faster and far more cost effective

Download your FREE copy of the Briefing below

 

 

 

 

 

 

 

How call centers are using real-time emotion detection software to convert angry callers to satisfied customers (and other creative uses for the Emotico emotion detection technology)

How Coral, the HTML 5-based agent desktop solution is saving call centers significant time and money as they upgrade older systems

How both Coral and Emotico are making new agent training faster and far more cost effective