Facts At-A-Glance

  • Founded in 2002
  • Serving 150 enterprise customers across 5 continents, 19 countries
  • Providing contact center support 365 days/year
  • 100,000 ports of IVR deployed
  • 500,000 seats of CTI
  • 2,000,000,000 calls per year
  • 99 percent repeat business

For more information, download our Corporate Overview PDF.

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About Us

Product Support Solutions, Inc. (PSS) helps companies to improve their business productivity and profitability by developing and supporting contact center customer interaction solutions for multiple touch points, including social media networks to create up to date, cost effective and efficient customer service environments, designed to increase  customer retention, build customer loyalty and protect the value of their brand.

We are a professional services team, 24x7 support organization, and system reseller focused on preserving and maximizing the return on investment in IVR, CTI, and PBX systems.

We offer a unique portfolio of support and maintenance programs, products, and a broad array of professional services, including design, application development, integration, and ongoing support for next-generation premises-based and hosted contact center technologies. We bring years of experience in solving complex business challenges with our unbiased tech advisory services--whether it's inbound, outbound, multi-channel and more--and help companies maximize financial return.

With a global presence that ensures technical experts are available at any minute of the day, PSS is trusted by 150+ leading companies (across five continents and 19 countries), including American Express, AT&T, Vodafone, Kaiser Permanente, UnitedHealthcare, British Airways and Wells Fargo. We develop, maintain and improve their current contact center investments while transitioning to next gen and SOA-based technologies.

We have customer service in our DNA and will stop at nothing until our customers are satisfied.


The PSS Difference
Our strong professional services organization combined with our deeply established support operations and customer service culture make PSS different from other vendors in our space.

We focus on the entire lifecycle of your system deployment, not just the first 10% that falls between kickoff and cutover like most technology providers. We give proper attention to “the other 90%” of the lifecycle to help make sure you get the ROI you expected.

In addition, project-centric vendors are motivated to have you transition to next-generation infrastructure as much and as quickly as possible. The focus on “the other 90%” keeps PSS very relationship-centric, so we can help you transition to next-generation call center infrastructure at a pace that’s as fast or slow as your business priorities demand. We’re here for the long haul, not the end of the month quota.

 

 
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