PSS named leading IVR Focussed Company in the Inc. 500/5000

Featured for the third time in recent years PSS has again shown significant growth

Dublin, CA

Product Support Solutions has again been named in the Inc. 500/5000 List of Fastest Growing Companies in the US 2011, after a rapid growth rate of more than 38% over the past three years. PSS is also the leading IVR provider named in the list.

At #354 in the business products and advertising sector of the Inc.500/5000 www.inc.com/inc5000/profile/product-support-solutions, PSS join an impressive list of companies ranked according to percentage revenue growth from 2007–2010.

Top corporations like Microsoft, Zappos, Intuit, Jamba Juice, American Apparel and other major powerhouses gained early exposure as members of the Inc. 500.

"We are honored and excited to be recognized for the third time as one of the Inc. 500/5000 Fastest Growing Companies in America," says Todd Funk, President and CEO of PSS. "The successful implementation of our strategic plan has resulted in sustained year over year growth. Our ability to acquire new clients and expand our existing client relationships has been helped by our global expansion in the UK and Australia, product innovation, and commitment to the highest level of customer service. I would like to thank our employees, shareholders, partners, and of course our clients for the continued belief in, and support of PSS. We will continue to strive to be the leading expert in customer self –service solutions.”

The 2011 Inc. 500|5000 is ranked according to percentage revenue growth from 2007 through 2010. To qualify, companies must have been founded and generating revenue by March 31, 2007. Additionally, they had to be based in the United States, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2010. (Since then, a number of companies on the list have gone public or been acquired.)

The minimum revenue required for 2007 is $100,000; the minimum for 2010 is $2 million. Revenue figures given in the company profiles are for calendar years, as are employee counts. Full-time and part-time employees are included in the employee counts; independent contractors are not.

About PSS

As a global contact center solutions provider for enterprises and service providers, Product Support Solutions, Inc. (PSS) helps companies improve their customer self service productivity and profitability by developing and supporting contact center related products like IVR, CIM/CTI and other customer touch points like social networks, to create up to date, cost effective and efficient customer self-service environments. These are designed to: increase customer retention, build customer loyalty and protect the value of their brand.

This is done by completely understanding customer’s business and their specific needs, defining the key issues and providing highly tailored custom solutions in consulting, development, solution life-cycle management and support services that most accurately meet their needs.

To provide these products and services, PSS works with industry leading vendors including Convergys, Genesys, Voxeo, West, Cisco and Avaya.  PSS is trusted by world-leading customer service companies, such as American Express, AT&T, Cable & Wireless, Kaiser Permanente, Vodafone, US Airways, Wells Fargo, and many others to support their contact center investments.  For more information on how PSS can help your organization, please visit www.psshelp.com