Keith Ward

Keith Ward, Chief Technology Officer and Co-Founder
As CTO at PSS, Keith consults with hundreds of large enterprise and telco companies on their call center needs, next gen IVR, speech solutions and the network/web services infrastructures that will drive new customer and self-service applications. With over 20 years of industry experience, Keith has held multiple high-level positions on both the vendor and customer sides of the IT and call center industries.

Prior to co-founding PSS, Keith was Director of Western Region Engineering Services for the Nortel/Periphonics Call Center Product Lines. He has been involved in many projects that shaped the industry, including the text-based precursor to the World Wide Web and a groundbreaking speech IVR deployment at Charles Schwab.

Earlier in his career, as CIO of Head Start Long Island, NY, Keith was nationally recognized by the US Department of Health and Human Services for his innovative implementation of technology. He received a BA in Business from Western New England College.