A highly specialized systems integrators and IVR solutions expert.
PSS can design and deliver fully integrated communication solutions. Those solutions help contact centers become true multi-media centers to meet the rapidly accelerating customer demand for a superior customer experience, across all channels.
PSS can also optimize and support both platform and applications until the time comes to move to next gen solutions. Providing 21st century communication solutions that help contact center’s deliver excellent customer service as they become multi media centers to meet changing customer demands.
We help enterprises, telcos/carriers and service providers to deliver world class customer service, affordably and effectively and specialize in world class IVR Solutions
PSS has developed a complete range of CTI IVR applications and IVR solutions, all developed in open standards which can run on any platform. Some vendors provide only off the shelf solutions that address one or two elements of CTI IVR. PSS Help has the breadth of experience to provide a complete, end to end solution. This reduces total cost of ownership (TCO) as well as providing complete choice and flexibility.
PSS understands what can and can’t be automated. They understand where speech can add value and where it is an unnecessary and costly complication. Their focus is on driving long term business value. PSS can initially assess the performance of an existing call center solution and then create a strategic plan and technology roadmap that leads to dramatically improving the customer experience while also maximizing the return on investment for the applications and technologies.
PSS has specific expertise with Nortel and Intervoice. In many cases these need to be refreshed to take advantage of new innovations that are available. We also work with all of the main platform manufacturers such as Genesys, Holly, Avaya to deploy and make sure that new solutions hum along providing the peak performance they were designed to do.
All of the platforms and solutions PSS works with are backed by the ProPSS 24/7/365 support to keep systems operating smoothly. PSS is the choice of some of the world’s most admired enterprises. PSS works with 150 corporations, across 5 continents, in 19 countries. PSS solves problems that matter to customers, keeps promises and makes it easy to renew service contracts. PSS Help’s customer repeat business rate is 99%.
So why not let us show you how cost effectively we can help you reduce the total cost of ownership for contact centres with our IVR solutions, by maintain legacy systems or help transition to a next generation solutions.
If you’re looking to improve customer service bring us in as experts especially in areas related to hot topics like mobile, social media, speech, SIP and SOA/Web services and if you’ re looking for IVR application or IVR solutions you’ve got to be talking to PSS.
If you’ve found the resources on the site useful and would like to learn more about how we might be able to help you with your business challenges, please contact us and we can set up an informal chat to discuss your areas of interest.