End of Life Does Not Mean End of Support

Many manufacturers focus on the sale of new licenses, new releases or upgrades. They are making platforms or applications end of life, removing support or asking for significant premiums. Whilst manufacturers are focused on generating revenue to recoup their investment in the latest generation of technology, businesses are focused on maximizing the return on investment in order to divert money to the explosion of new channels like social media.

It makes sense to continue utilizing your existing platform for as long as possible making changes when your business dictates, not when the manufacturer does.

Are you frustrated?

• Being pushed into going to the “next” version?

• Surprised by spiraling maintenance & support costs?

• Not getting the level of service/interest you once did?

• Having to consider a complete “fork lift” replacement the business cannot afford?

• Under pressure to spend money with no real benefit?

• Being told by the vendor, “Upgrading is the only option”?

The real alternative from PSS

PSS is unique in being able to expertly provide 3rd party support for Platforms – Regardless of the manufacturer and Applications – Irrespective of who wrote them. We have skills for all contact center technologies with large speciality teams in:

• Desktop

• Recording

• Monitoring

• IVR

• Speech Applications

• CTI

• Dialers

• ACD

• PBX

Our focus is on flexible but wide-ranging solutions providing expert and attentive staff who deliver a quality support package to each customer, is one of the reasons that we are so highly trusted in the market.

 3rd party support

What Client’s Say

PSS has been a great IVR solution provider and partner on this project. Thank you for your help in getting the IVR Solaris upgrade completed on time and per the schedule.
Top Ten Software Provider
I am VERY happy thus far with the individuals and PSS. We were able to do our part in getting all the equipment/workspace and items prepared. PSS were able to immediately have excellent conversations with my staff and were very well prepared!
Project Manager, Large Banking Corporation
“I wish all our vendors had the level of support that PSS provides”
IT Manager, Casino in the Northeast
In 7 years of working with PSS, as an IVR solution provider, the only complaint our whole team could come up with was so minor that we have no hesitation with upgrading our platform – including IVR, speech and applications with PSS so that we can continue to be a key partner
A large bank in the midwest
Thank You for your assistance over the last few weeks. We had some potentially nasty problems building up and flying Bryant out to assist us, as well as good quality phone support, helped us get through it. We are now running in a good state. The migration of FTC IVR off MSC6 was another piece of work where PSS assistance was appreciated at short notice.
A major international telecommunications company

Customer Retention

0%
Customer Retention

No one has ever gone back to their original provider

Your Support Resources

Support Services

See exactly how our support takes away frustration, saves you time and reduces cost

See how we do it

The end to end guide to world class support
CLICK HERE

Third Party Support Guide

How to find support that you can trust...that is loyal alert and responsive

Support that you can trust

Your essential guide to third-party support services for contact center technologies

CLICK HERE

Managed Service

Let us take care of your platforms and applications wherever you are in the World

See why 100's of major companies

Rely on us to provide World class support and service every day

CLICK HERE

Support From The Worlds Largest 3rd Party Support Company

PSS provides 24 x 7 x 365 3rd party support that is highly skilled, ultra responsive and will save you money

Contact Us for more information

If you’d like to chat about any challenges you face or more about our 3rd party support contact us on: