September 2, 2014

SLA

Service enablement solutions to manage SLAs for voice, video and data 

Monitor disparate systems to really understand the customer ex
perience. Find Out More

Legacy IVR Support

Legacy IVR Support

High quality service at an affordable price when vendors no longer support your platform Learn More

HTML5 Agent Desktop, Agent Desktop, Thin client desktop

New HTML5 Agent Desktop Dramtically Improves Performance

Help for your agents that saves money and improves customer experience
 See how 

 

application development

Upgrading Applications
No need to worry about IVR application development to VXML because of the cost, time or risk See our solution?

24 hours a day 7 days a week all over the world from the US & Europe to Asia & Australia millions of customers and hundreds of companies use platforms designed and managed by PSS Help

We do everything from delivering their complete customer interactions and experiences to support individual website & contact center platforms and applications

Managing technology and customer experience is now recognized by most organizations as the key differentiator in challenging trading conditions

PSS provides competencies around Genesys, Aspect, Nortel, Avaya, Acme PacketCisco and other major contact center technologies

From legacy support, through transition of existing architecture to innovation with the design and deployment of new solutions